Archive
Customers still have a psychological block over self service, reports Adeptra
Overcome self help aversion
Self service can make all the difference between catching a plane and missing your holiday. It enables you to get better deals, and by-pass the queue at Waitrose. And yet, and yet, most people are wary of it. Why? We asked an expert to explain the complicated psychology involved in customer communications. more...
Sunrise Sostenuto stops cost of support for mobile workforce getting out of control
Show Report
Sunrise Software’s service management software, Sostenuto made a strong showing at the Service Desk and IT Support Show, reported our man at the show. There were so many interested punters at the stand he couldn’t get an interview. But what does the browser-based system actually do?
more...
Networks need to be fine tuned to optimise service, says SAS
Case Study
If data services are to be fully exploited, applications need to be configured properly. The improvements SAS achieved for Venn Group are a case in point
more...
New ITV boss could net £15 million, if he repeats the success he had with the Royal Mail
Record pay packet
Royal Mail boss Adam Crozier is in line for a £15million pay packet if he succeeds in his next job at ITV. But he'd better deliver soon.
more...
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- Was Microsoft partner a victim of espionage?
- Are drug dealers using encryption on their mobiles?
- News Flash: Al Jazeera is now available on your handset
- Britain's mobile operators are slow off the mark.
- Hello. I've lost my SIm card so I'm calling you from my iPod
- CellCrypt stops phone snoopers evesdropping on your secret plans
- Beem turns your mobile into an electronic cheque book
- Virgin jumps on bandwagon with dongle out
- hark at them, they've gone ALLmobile!
- Bargain mobile email packages launched by 3
- Ryanair to allow mobile phone use on aircraft
- Operators are wasting millions and taking too long to install applications, claims telecoms analyst